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Refund and Returns Policy

QNS Eğitim Pazarlama Ağı Danışmanlığı A.Ş.
(Under the ApplyEurolink Brand)

PRISM BRAIN MAPPING INVENTORY CONSULTANCY SERVICE

Refund and Returns Policy

This Refund and Returns Policy applies to the PRISM Brain Mapping Inventory and consultancy services offered by QNS Eğitim Pazarlama Ağı Danışmanlığı A.Ş. under the ApplyEurolink brand.

1. Right of Withdrawal

Under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, consumers have the right of withdrawal within 14 (fourteen) days from the date of purchase of the service.

A withdrawal request must be submitted in writing through the following contact channels:

E-mail: info@applyeurolink.org
Phone: +90 (216) 358 89 19

2. Start of the Service and Exercise of the Right of Withdrawal

The service process may be started after the payment has been completed. The user may expressly request that the service be started before the 14-day withdrawal period expires.

In this case, the user is deemed to have accepted that:

  • they agree to the service being started early,
  • even if they exercise the right of withdrawal, the fee for the services already provided will be deducted,
  • they have been informed of this.

3. Partial Refund Practice

If certain stages of the service have been completed, the service fees provided up to the date on which the withdrawal notice is received are calculated proportionally on the total fee, and the remaining amount is refunded.

The following actions are examples of cases in which the service is deemed to have started:

  • The first counselling meeting taking place
  • The PRISM Brain Mapping inventory being opened for or sent to the user
  • Analysis of the test results having begun
  • Personalised reporting or guidance work having been carried out

4. Refund Process

Approved refunds are made using the same method as the payment.

Refund transactions are completed within the statutory periods following approval of the request.

QNS Eğitim Pazarlama Ağı Danışmanlığı A.Ş. is not responsible for delays caused by banks, credit card institutions or payment providers.

5. Cases in Which a Refund Cannot Be Made

A full refund may not be possible in the following cases:

  • The inventory having been opened or used
  • Personalised counselling having been provided
  • The test analysis process having been started
  • A user-specific report having been prepared

For digital services that have been completed and consumed, the right of withdrawal may be limited under the relevant legislation.

6. Contact Information

QNS Eğitim Pazarlama Ağı Danışmanlığı A.Ş.
ApplyEurolink
Address: Caddebostan, Bağdat Cad. Yenel Apt No:350 D:8, 34728 Kadıköy / Istanbul, Türkiye
E-mail: info@applyeurolink.org
Phone: +90 (216) 358 89 19
Website: ApplyEurolink